Curriculum
100 practice question(s) with answers.
Personal attributes and interpersonal abilities that help people work well with others.
Recruiters use them to judge how a candidate will fit the team and handle the workplace.
Working cooperatively with others toward a common goal.
Reliability, good communication, and willingness to help others.
The ability to guide, motivate and influence a group toward a goal.
A leader inspires and sets direction; a manager organises and controls work.
Planning and controlling how much time to spend on activities to be productive.
Working in 25-minute focused blocks with 5-minute breaks.
Ordering tasks by importance and urgency so high-value work comes first.
A 2x2 grid sorting tasks by urgent/important to decide do, schedule, delegate or drop.
Finding solutions to difficult or complex issues using reasoning and analysis.
Define the problem, gather information, generate options, choose, act and review.
Objectively evaluating information and evidence to form a reasoned judgement.
Critical thinking analyses and evaluates; creative thinking generates new ideas.
Choosing the best option among alternatives after weighing pros and cons.
The ability to understand and manage your own emotions and those of others.
Self-awareness, self-management, social awareness, relationship management.
Recognising your own emotions, strengths, weaknesses and their effect on others.
Exercise, breaks, breathing, prioritising tasks and seeking support.
The ability to adjust to new conditions and handle change positively.
Work priorities shift, and flexible employees help teams adapt quickly.
The capacity to recover quickly from setbacks and keep going.
A belief in the value of hard work, discipline and responsibility.
Being on time, which shows respect and reliability.
Behaving with competence, courtesy and integrity at work.
Being honest and consistent in your actions and values.
Taking responsibility for your actions and their outcomes.
Treating your tasks as your own and seeing them through to completion.
Approaching situations with optimism and a constructive mindset.
The inner drive that makes you act toward your goals.
Intrinsic comes from within; extrinsic comes from rewards or pressure outside.
Defining clear, specific and achievable targets to work toward.
Specific, Measurable, Achievable, Relevant, Time-bound.
Increase my typing speed from 40 to 60 wpm in two months by practising 30 minutes daily.
Controlling yourself to stay on task even when you do not feel like it.
Resolving disagreements constructively so all parties are satisfied.
Listen, understand both sides, stay calm, find common ground and agree on a solution.
Stay calm, listen, clarify, thank the person and use the feedback to improve.
Expressing your views firmly and respectfully without being aggressive.
Assertive respects others; aggressive ignores or overrides them.
Be honest and brief, e.g., I have a deadline today, so I cannot take this on right now.
Building and maintaining professional relationships for support and opportunities.
It opens doors to mentors, referrals and job opportunities.
An experienced person guiding and supporting a less experienced person.
A mentor shares experience and guidance; a coach focuses on developing specific skills.
Speaking to an audience to inform, persuade or entertain.
Prepare well, practice, breathe slowly and focus on the message not yourself.
The ability to plan, design and deliver a message clearly to an audience.
Discussing to reach an agreement that satisfies both sides.
Convincing others to adopt your point of view using logic and emotion.
Understanding and sharing another person's feelings.
It builds trust and helps members support each other.
The ability to remain calm while waiting or dealing with difficulty.
Being modest and open to learning without arrogance.
Understanding and respecting different cultural backgrounds and practices.
The presence of varied backgrounds, perspectives and identities in a group.
Making sure everyone feels valued, respected and able to participate.
Valuing others, their views and their time.
Sympathy is feeling for someone; empathy is feeling with someone.
Acting proactively without being told.
It shows drive and can lead to better results and recognition.
Using imagination to produce original and useful ideas.
Turning new ideas into practical value.
Creativity is generating ideas; innovation is implementing them.
Solving problems through indirect and creative approaches.
Generating many ideas freely without judging them during the session.
Giving and receiving input, then acting on it to improve.
Thank the giver, ask questions to understand, and commit to improvement.
Actively working to become better at skills and habits.
Continuously learning new knowledge and skills throughout life.
Believing abilities can improve with effort and learning.
Believing abilities are fixed and cannot change much.
Belief in your own abilities and judgement.
Prepare well, practice, set small achievable goals and reflect on wins.
Non-verbal signals such as posture, gestures and facial expressions.
Stand straight and keep relaxed, steady eye contact.
A common greeting gesture that should be firm and brief.
The instant opinion others form about you, often within seconds.
Dress neatly, smile, greet clearly and show good posture.
Rules of polite and respectful behaviour in the workplace.
Using clear, courteous and correct email practices.
Behaving respectfully during meetings, including punctuality and not interrupting.
Answering and speaking on calls politely and professionally.
Following the expected dress code of the workplace.
Appreciating and acknowledging what others do for you.
It strengthens relationships and creates a positive environment.
Disagreement within a team that can be healthy if resolved well.
A structured conversation where a group examines a topic and shares views.
Listen, let others speak, stay relevant and speak logically.
A detailed analysis of a real situation used to test decision making.
Deciding the best response to a workplace scenario.
Assigning tasks to others with clear expectations and support.
It distributes work, develops others and frees time for key priorities.
Working jointly with others to produce something.
Collaboration combines efforts; competition pits efforts against each other.
Being open and honest about actions and decisions.
Earning confidence through consistent, honest and reliable behaviour.
An environment where people feel safe, valued and motivated.
Managing work and personal life so neither damages the other.
Use lists, calendars and routines, and review priorities daily.
Join the next training batch for guided practice, mock tests and personal feedback.