Curriculum
100 practice question(s) with answers.
The expected professional behaviour, including punctuality, courtesy and respect.
It builds trust and a positive professional image.
Business formal or smart-casual, clean and modest.
Neat business formal or smart-casual as per the company culture.
The unwritten rules of polite behaviour in a company.
Competence, courtesy and integrity in your work.
Applying right and wrong to work decisions, including honesty and fairness.
Ethical standards in business, covering honesty, fairness and responsibility.
It builds trust and protects the company and your career.
Keeping sensitive company and customer information private.
Leaking data can harm the company and break trust.
When personal interests could influence professional decisions.
Disclose it and remove yourself from the decision.
Protecting personal data from misuse.
A person who reports wrongdoing within an organisation.
A company document that sets expected behaviour.
To set clear standards and prevent misconduct.
Respect people, their time and their space.
With a smile and a polite Good morning or Hello.
Clear subjects, a greeting, correct tone and a professional sign-off.
Within one business day, or sooner if urgent.
Short and clear about the purpose.
Arriving on time, being prepared and not interrupting.
Listen, take notes, contribute relevantly and follow up.
A list of topics to be discussed.
It keeps the meeting focused and productive.
Speaking politely and professionally on calls.
State the company and your name, and ask how you can help.
A call with many participants, often using a video tool.
Mute when not speaking to avoid background noise.
Join on time, mute when needed and look at the camera.
Opening, agenda, discussion, decisions and closing.
A note after a meeting summarising decisions and next steps.
State their name, role and a short context.
A card with your name, role and contact details.
Present them respectfully and give the receiving person time to read.
Keeping your space clean and not disturbing others.
Be mindful of noise, calls and colleagues around you.
Clean up after yourself and share shared spaces fairly.
Leave it clean and respect privacy and queues.
Let people leave first and hold the door politely.
A firm, brief handshake with eye contact as a greeting.
It creates a positive first impression.
Keep a respectful distance when talking to people.
Words that are polite, clear and free of slang or abuse.
Slang can confuse or seem unprofessional in formal settings.
A technical term used within a field.
Only when the listener understands it; otherwise use plain words.
A respectful and balanced tone in speech and writing.
Stay on topic, be respectful and avoid overposting.
Avoid spreading gossip; it damages trust and reputation.
It harms relationships and your professional image.
Feedback that helps someone improve in a respectful way.
Be specific, focus on behaviour and suggest improvement.
A private meeting between a manager and an employee.
A short daily meeting where each member shares progress and blockers.
A brief report on what you are working on and its progress.
The date by which a task must be completed.
They keep work on schedule and teams coordinated.
List top priorities, schedule deep work and review progress.
Urgent needs immediate action; important matters for long-term goals.
Prioritise, remove distractions, take breaks and review daily.
Doing several tasks at once, which often reduces quality.
Usually not; focus on one task at a time for quality.
Clear limits on workload, time and behaviour at work.
Communicate your limits politely and stay consistent.
Keeping work and personal life reasonably distinct.
Limit personal phone use during work hours.
Practices that prevent accidents and protect employees.
The marked exit used in an emergency.
A practice run for evacuating a building safely.
Supplies kept for treating minor injuries.
Knowing how to avoid online threats at work.
Fake messages that try to steal your passwords or data.
Check the sender, look for urgent requests and suspicious links.
Do not click links; report it to IT.
A long password with letters, numbers and symbols, not easily guessed.
If one leaks, the others stay safe.
A second verification step, like a code, for extra security.
A tool that encrypts and secures your internet connection.
The connections you maintain for career support.
Meet colleagues, join events and keep in touch professionally.
An experienced colleague who guides your growth.
A plan of skills and roles you want to grow into.
The skills and results required to move to a higher role.
A formal review of your work and development.
Feedback collected from managers, peers and subordinates.
Collaborating across roles to meet shared goals.
A team with members from different departments.
A planned piece of work with a goal, scope and timeline.
The person who plans and coordinates a project.
Anyone affected by or interested in a project or decision.
The person or company you provide services to.
With professionalism, clear communication and responsiveness.
A product or result you must deliver in a project.
A key point of progress in a project.
A structured summary of data or progress.
Clear structure, accurate data and a concise summary.
A talk supported by slides that shares information.
A short persuasive talk about an idea or product.
Join the next training batch for guided practice, mock tests and personal feedback.